GRIDROAM Returns & Order Support
If you need help with an order, please use our Contact page. Include your order number and a description of your request so we can work with the fulfillment partner.
Return requests
For eligible, non-personalized products, contact us within 30 days of delivery to request a change-of-mind return. Returned goods must be unused, unworn and undamaged, with their original packaging and accessories. Some promotional, final-sale or customized items may be excluded, as disclosed at purchase and subject to applicable consumer rights.
We will confirm return eligibility, the correct return address or label, and any shipping or restocking charges before you send anything. Some COR Surf change-of-mind returns may incur a $5 restocking charge under the supplier's posted terms. Do not ship an item directly to the supplier without our instructions.
Damaged, defective or incorrect items
Contact us promptly if your order arrives damaged, defective or incorrect. Photographs of the item and packaging may be helpful. We will coordinate a suitable remedy with the supplier. Your rights under applicable consumer-protection laws are not limited by this policy.
Refunds
We will let you know when a return has been received and reviewed. Approved refunds go back to the original payment method. Timing depends on the return process, payment provider and bank. Original shipping charges may not be refunded for change-of-mind returns unless required by law.
Order tracking and delivery problems
If tracking is delayed or a parcel is missing, use the Contact page with your order number so we can investigate with the shipping partner.