Refund policy

Return & Refund Policy

Last updated: October 21, 2026

At GRIDROAM, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.

Returns

We accept return requests for eligible, non-personalized products within 30 days of delivery.

To qualify for a change-of-mind return, items must be:

  • Unused, unworn, and undamaged.
  • In their original packaging, with all included accessories.
  • Accompanied by proof of purchase or an order number.

To request a return, visit our Contact page at https://d1yvst-1g.myshopify.com/pages/contact.

Please do not send products back without receiving return instructions from our support team.

Non-Returnable Items

Personalized or customized items, gift cards, and products clearly identified as final sale may not be eligible for change-of-mind returns.

These exclusions do not affect your rights if a product arrives damaged, defective, incorrect, or otherwise fails to meet applicable legal requirements.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us promptly with your order number and a description of the issue. Photos of the product and packaging may help us resolve the issue more quickly.

We will review the situation and arrange an appropriate resolution, such as a replacement, refund, or other remedy.

Return Shipping and Fees

For change-of-mind returns, customers may be responsible for return shipping costs and applicable supplier restocking fees. We will disclose any applicable charges and provide return instructions before you send your item.

If a return results from our error or a damaged, defective, or incorrect product, we will work with the fulfillment partner to arrange an appropriate resolution at no additional cost to you, where required by law.

Refunds

Once an eligible return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. The time required for funds to appear depends on your payment provider or financial institution.

Original shipping charges may be nonrefundable for change-of-mind returns unless otherwise required by law.

Contact Us

For returns, refunds, or order assistance, please contact GRIDROAM through our Contact page:

https://d1yvst-1g.myshopify.com/pages/contact

We appreciate your business and are committed to providing a reliable shopping experience.